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Proper Hygiene Etiquette – Coronavirus (Covid-19)

washing hands

At this time, the Public Health Agency of Canada has assessed the public health risk associated with the virus as “low for Canada”.

To ensure the safety and health of our clients, many of whom are vulnerable to illness, we ask that you reschedule your appointment if you are feeling unwell.


  • If you have recently travelled from China or Iran, please follow the 14-day self-quarantine advisories listed by the Canada Border Services Agency.
  • Proper hand-washing for at least 20 seconds using soap and water
  • Use of hand sanitizers if hands are not visibly soiled
  • Do not touch your face, mouth or nose with unwashed hands
  • Cover your mouth and nose when you sneeze or cough with a disposable tissue, or the crease of your elbow.
  • Stay at home if you are feeling sick
  • If you develop a fever, sore throat, cough or difficulty breathing, please seek medical attention promptly.
  • For more information, please visit the information page from the Alberta Government:
  • Those who develop symptoms during the 14-day monitoring period should immediately self-isolate (stay in a room that is not shared with anyone else) and call their healthcare provider or the provincial health line at 8-1-1 to discuss any need for testing and follow up.

At Soundwave Hearing Care, we disinfect all surfaces and contact points daily. Any equipment and surfaces that do come in touch with clients are immediately disinfected after appointments.

All the blogs are reviewed and edited by our clinic's lead audiologist, Dr. Anne Wooliams. Dr. Woolliams is an experienced audiologist specialized in pediatric audiology, auditory processing, and tinnitus/sound sensitivity therapy. She is dedicated to providing top-notch hearing care and helping her clients improve their language and communication abilities. Dr. Woolliams' expertise in literature and linguistics, combined with her passion for helping people improve their language and communication, make her an incredibly valuable asset in the field of audiology. Learn more about Dr. Woolliams.